{"id":5872,"date":"2015-12-26T18:52:35","date_gmt":"2015-12-26T22:52:35","guid":{"rendered":"https:\/\/tmcqc.alldressedpizza.com\/?page_id=5872"},"modified":"2016-01-30T11:56:36","modified_gmt":"2016-01-30T15:56:36","slug":"training","status":"publish","type":"page","link":"https:\/\/www.tmcqc.com\/en\/training\/","title":{"rendered":"Training"},"content":{"rendered":"[mk_page_section bg_image=&#8221;http:\/\/www.tmcqc.com\/wp-content\/uploads\/2016\/01\/slider2a.jpg&#8221; attachment=&#8221;fixed&#8221; bg_repeat=&#8221;no-repeat&#8221; bg_stretch=&#8221;true&#8221; video_color_mask=&#8221;#03a6bc&#8221; min_height=&#8221;500&#8243; sidebar=&#8221;sidebar-1&#8243;][vc_column][vc_empty_space height=&#8221;205px&#8221;][mk_fancy_title color=&#8221;#ffffff&#8221; size=&#8221;52&#8243; font_weight=&#8221;bold&#8221; txt_transform=&#8221;uppercase&#8221; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Training[\/mk_fancy_title][mk_fancy_title tag_name=&#8221;h3&#8243; 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txt_transform=&#8221;uppercase&#8221; font_family=&#8221;none&#8221;]\n<h3>3RD PART: PHONE CALLS IN REAL MODE<\/h3>\n[\/mk_fancy_title][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]Module I:<br \/>\n\u2022 Preliminary information<br \/>\n\u2022 Introduction<br \/>\n\u2022 Telemarketing advantages<br \/>\n\u2022 Telemarketing applications<br \/>\n\u2022 Telephone versus face to face<\/p>\n<p>Module II:<br \/>\n\u2022 Voice criteria<br \/>\n\u2022 Telephone label<br \/>\n\u2022 Vocabulary to be used \/ not to be used<br \/>\n\u2022 Types of questions<br \/>\n\u2022 Interactive communication techniques<br \/>\n\u2022 Practical advice<\/p>\n<p>Module III:<br \/>\n\u2022 The &#8221; KCC &#8221; law<br \/>\n\u2022 Telemarketing script<br \/>\n\u2022 Objections \/ arguments<br \/>\n\u2022 Multiple telephone scenarios<br \/>\n\u2022 Summary exam[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]\n<ul>\n<li>Role playing (agent \/ customer) with every trainee<\/li>\n<li>Case study<\/li>\n<li>Coaching and tweaking<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]\u2022 Trainer;<br \/>\n\u2022 Trainees;<br \/>\n\u2022 Private telephone workshops and supervision;<br \/>\n\u2022 Analysis and evaluation.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/mk_page_section][mk_page_section bg_color=&#8221;#f7f7f7&#8243; 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