{"id":5841,"date":"2015-12-14T21:20:18","date_gmt":"2015-12-15T01:20:18","guid":{"rendered":"https:\/\/tmcqc.alldressedpizza.com\/?page_id=5841"},"modified":"2016-01-30T12:01:02","modified_gmt":"2016-01-30T16:01:02","slug":"surveys","status":"publish","type":"page","link":"https:\/\/www.tmcqc.com\/en\/surveys\/","title":{"rendered":"Surveys"},"content":{"rendered":"[mk_page_section bg_image=”http:\/\/www.tmcqc.com\/wp-content\/uploads\/2015\/12\/surveys-page.jpg” attachment=”fixed” bg_repeat=”no-repeat” bg_stretch=”true” video_color_mask=”#0668a5″ video_opacity=”0.7″ min_height=”500″ sidebar=”sidebar-1″][vc_column][vc_empty_space height=”220px”][vc_column_text align=”center”]\n

An external firm to conduct your
\ncustomer satisfaction surveys<\/span><\/h2>\n[\/vc_column_text][\/vc_column][\/mk_page_section][mk_page_section bg_color=”#30a0e7″ min_height=”0″ padding_top=”40″ padding_bottom=”40″ sidebar=”sidebar-1″][vc_column width=”3\/4″][mk_fancy_title tag_name=”h6″ color=”#ffffff” size=”25″ font_weight=”300″ txt_transform=”capitalize” margin_bottom=”0″ font_family=”Montserrat” font_type=”google”]CUSTOMER LOYALTY MEASUREMENT[\/mk_fancy_title][vc_column_text disable_pattern=”false”]We can measure the level of loyalty of your actual customers towards your company<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][mk_button size=”medium” url=”http:\/\/www.tmcqc.com\/evaluation\/” margin_top=”20″ margin_bottom=”0″ bg_color=”#fdb91d”]CONTACT US TODAY[\/mk_button][\/vc_column][\/mk_page_section][mk_page_section][vc_column][vc_empty_space height=”70px”][mk_fancy_title size=”30″ font_weight=”300″ txt_transform=”capitalize” font_family=”Montserrat” font_type=”google” align=”center”]Let us compare![\/mk_fancy_title][vc_column_text]\n

Here are some interesting facts about customer satisfaction surveys being looked at in different aspects using different surveying channels.<\/p>\n[\/vc_column_text][vc_empty_space][\/vc_column][\/mk_page_section][mk_page_section full_width=”true” sidebar=”sidebar-1″][vc_column][mk_table style=”style2″]\n\n\n\n\n\n\n\n\n\n\n
Aspect<\/th>\nProfessional firm (phone calls)<\/th>\nInternal
\n(phone calls)<\/th>\n		Internal (postal or Internet)<\/th>\n<\/tr>\n<\/thead>\n
Questionnaires management<\/strong><\/td>\nProfessional interviewers, systemized method of interview and sustained by a specialised software; may last for 20-25 minutes<\/td>\nInterviews conducted by staff that varies in time, and that is possibly resistant to doing this kind of work. must be shorter than by professional firm<\/td>\nSelf-administered questionnaires: not all questions answered. Few, if any, response to open-ended questions; very limited length<\/td>\n<\/tr>\n
Success rate<\/strong><\/td>\n80 % (high number of completed questionnaires)<\/td>\n50%-70% (but low number of completed questionnaires)<\/td>\nAround 30% only<\/td>\n<\/tr>\n
Statistical validity<\/strong><\/td>\nYes<\/td>\nLow<\/td>\nVery poor<\/td>\n<\/tr>\n
Data comparability over time and comparison of subgroups<\/strong><\/td>\nComparable over time; possibility to compare subgroups such as sales territory or product category<\/td>\nDoubtful because low number of completed questionnaires<\/td>\nDoubtful because too much distortion in the return of questionnaires<\/td>\n<\/tr>\n
Interview biasness<\/strong><\/td>\nCompletely unbiased: independent interviewers, random selection of contacted clients, client\u2019s complete freedom to highlight positive or negative comments<\/td>\nMajor bias:
\ndifficult to ask clients to say what they really think of an employee who works for the company which is criticized<\/td>\n		Major bias:
\nonly a part of the category of by-nature active clients who respond to the survey but no information coming out from passive clients<\/td>\n<\/tr>\n
Support for the management in the continuous improvement process<\/strong><\/td>\nResults generated from an independent firm are hardly contested by the personnel: it facilitates the \u00ab\u00a0buy-in\u00a0\u00bb of the personnel regarding the changes desired by the management<\/td>\nResults whose credibility is variable and limited in the company<\/td>\nResults whose credibility is variable and limited in the company<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/mk_table][\/vc_column][\/mk_page_section][mk_page_section bg_color=”#f7f7f7″ min_height=”500″ sidebar=”sidebar-1″][vc_column][vc_empty_space height=”151px”][mk_fancy_title tag_name=”h1″ size=”25″ font_weight=”300″ txt_transform=”capitalize” margin_bottom=”0″ font_family=”Montserrat” font_type=”google” align=”center”]Customer Satisfaction Surveys[\/mk_fancy_title][vc_row_inner][vc_column_inner width=”1\/3″][vc_column_text]\n
    \n
  • B2B Surveys<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]\n
      \n
    • ISO Tracking<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]\n
        \n
      • Reports with graphs and data analysis<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]\n
          \n
        • Reputation studies<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]\n
            \n
          • Customer loyalty measurement<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/mk_page_section]\n","protected":false},"excerpt":{"rendered":"

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